Partner With 3WG For Stronger Teams.
In a market full of generic advice and costly hires, we take a smarter, more sustainable approach. Our consulting model is built on delivering real value—without long-term overhead. 3WG delivers proven performance that transforms operations.
Fractional Leadership & Operational Consulting
Access senior-level operational expertise without the overhead of full-time hires - while driving measurable results. We use proven KPI frameworks and methodologies like Lean, Six Sigma and Agile to streamline processes, reduce inefficiencies and boost performance. Our flexible consulting model adapts to your business needs.
Bilingual Staffing Through School Partnerships
Our bilingual staffing solutions enhance customer experience metrics like resolution time and Net Promoter Score (NPS), particularly for Spanish-speaking clients. By partnering with local schools, we provide a sustainable talent pipeline that reduces recruitment and training costs while improving service delivery.
AI & Technology Planning and Integration
We guide organizations through strategic AI and technology adoption—automating repetitive tasks, reducing errors, and accelerating response times. From vendor selection to pilot implementation, we ensure every step delivers measurable value and long-term impact.
Advanced Analytics & Dashboards
From real-time dashboards to predictive analytics, we help turn data into smarter decisions and lasting improvements. Our tools empower leaders to proactively manage operations, align teams around key metrics, and anticipate challenges before they arise.
Training & Certification Programs
We design training programs that improve employee productivity, lower turnover, and positively impact operational costs. Every training initiative is tied to measurable outcomes, ensuring a direct link between learning and performance improvement.
Proven Track Record
With 75+ years of combined experience, our team delivers real results—including 50%+ improvements in NPS, performance, and cost efficiency. Our low-risk, high-value engagement model helps you unlock insights and act on them—fast.
3WG’s Success Stories
Case 1
60% NPS improvement after process redesign and leadership placement
Case 2
$500K saved through analytics-based workforce optimization.
Case 3
College pipeline yields 85% bilingual agent retention.
Technology is transforming the way businesses deliver customer service—enabling faster responses, personalized interactions, and greater efficiency. Tools like AI-powered chatbots, CRM platforms, and automated workflows help reduce wait times, streamline communication, and ensure that no customer inquiry goes unanswered. With real-time data analytics, businesses can track customer behavior, identify service gaps, and proactively resolve issues before they escalate. These innovations not only improve satisfaction but also free up human agents to focus on complex, high-value interactions.
However, implementing the right technology—and doing so effectively—requires a strategic approach. That’s where our consultants come in. Our experienced consulting team can assess your current customer service processes, pinpoint weaknesses, and recommend the tools and systems that align best with your goals and budget. Beyond just suggesting solutions, consultants guide you through implementation, ensuring seamless integration and adoption across your team.
Moreover, 3WG’s consultants bring an outside perspective and deep operational insight, helping you redesign workflows, train staff, and build a customer service department that is more agile, responsive, and aligned with modern expectations. Whether you’re starting from scratch or upgrading an existing setup, working with a consultant enables you to move faster, avoid costly mistakes, and see measurable improvements in customer satisfaction and loyalty. By combining the power of technology with expert guidance, businesses can elevate their customer service from a support function to a key driver of growth.
3WG Can Help You Achieve More
Fractional Leadership
Bilingual Staffing
AI & Technology
KPI Dashboards
Call Center Ops
