Smarter BPO Services For Changing Markets
Performance that transforms tech-driven, customer-focused operations for businesses and educational institutions—helping businesses run smarter, serve better and grow stronger. Fractional leadership. Full-time impact. Real value. Real expertise. Real results.
Fractional Leadership & Operational Consulting
Instead of forcing companies to hire expensive, year-round internal leaders, we provide fractional leadership and operational consulting. This means you get access to senior-level expertise exactly when you need it—saving you 40-60% compared to full-time salaries—without the long-term overhead or HR complications. Our experts integrate seamlessly into your operations, driving improvements and guiding your teams to success.
Bilingual Staffing Through School Partnerships
We uniquely partner with local schools to recruit, train, and deploy bilingual (Spanish-speaking) talent on-demand. This approach not only fills critical language gaps at a fraction of the cost of traditional hires but also supports workforce development and community engagement. Our bilingual staffing solution is flexible, scalable, and tailored to your operational needs, ensuring you have the right people when you need them.
AI & Technology Planning & Integration
We guide companies through the complexities of adopting AI, automation, and advanced analytics. From assessing readiness to vendor selection and pilot implementation, we help you leverage technology to drive operational efficiency and data-driven decision making. This future-proofs your customer service and BPO operations, giving you a competitive edge in a rapidly evolving industry.
Advanced Analytics & Dashboards
Our advanced analytics services provide real-time dashboards, predictive forecasting, and sentiment analysis to uncover actionable customer insights. This enables continuous improvement cycles that enhance agent productivity, reduce costs, and elevate the customer experience—helping you stay ahead of market demands.
Training & Certification Programs
We design training programs that improve employee productivity, lower turnover, and positively impact operational costs. Every training initiative is tied to measurable outcomes, ensuring a direct link between learning and performance improvement. Avoid the risks and costs associated with constant hiring and turnover, while maintaining operational agility and stability.
Professional Call Center Operations
Experience professional, results-driven call center operations where customer experience meets operational excellence. From first call to final resolution, we deliver streamlined support, smarter systems, and meaningful interactions. We don't just consult—we deliver measurable results. Our clients consistently see improvements in Net Promoter Scores (NPS) and regional performance metrics by over 50%, proving our strategies work in real-world, high-stakes environments.
At 3WG consulting, we deliver strategic, cost-effective solutions designed to accelerate your business growth without the burden of traditional overhead. Our fractional leadership model gives you access to seasoned executives and operational leaders—providing expert guidance without the full-time cost. We also offer innovative bilingual staffing through exclusive partnerships with schools, allowing you to build a diverse, agile workforce that enhances customer experience and market reach.
With decades of combined industry experience, our team has a proven track record of driving measurable results across customer service, BPO, and technology-driven operations. We specialize in end-to-end operational optimization, uncovering inefficiencies and designing scalable systems that boost productivity and reduce costs.
By integrating AI, automation, and the latest technologies, we help future-proof your business while improving accuracy, efficiency, and customer satisfaction. Our focus on real-time data and continuous improvement ensures that your operations are not only optimized today but remain competitive in the long term. Best of all, our low-risk, high-value engagement model allows you to achieve impactful outcomes with flexibility and minimal commitment—making it easier than ever to move forward with confidence.
We help companies cut long-term costs, time, and effort by improving leadership development, retention, and hiring. Our services include strengthening in-house leadership, aligning teams with goals, and evaluating candidates to identify the right leaders. We also offer deep BPO expertise, managing outsourcing partnerships and contracts for optimal fit and value.
More About 3WG’s BPO Services
Fractional Leadership & Operational Consulting
Save 40–60% compared to traditional leadership hires
Flexible, scalable contracts tailored to your needs
Immediate access to senior-level consultants and specialized support
Process audits, system redesign, and performance optimization
Customer journey mapping to improve satisfaction and loyalty
Team coaching to drive accountability and efficiency
Reduced HR and compliance burden
Proven ROI backed by real-world case studies
Bilingual Staffing Through School Partnerships
Affordable, on-demand bilingual support
Sourced through educational partnerships for a steady, vetted talent pipeline
Faster resolution times and improved NPS for Spanish-speaking customers
Custom training aligned with your business needs
Scalable staffing without long-term overhead
Immediate impact with reduced hiring risk
Supports community development and workforce readiness
Lower cost than traditional bilingual hiring models
AI & Technology Planning and Integration
AI readiness assessments and automation strategy development
Chatbot, CRM, and workforce automation integration
Rigorous tech vendor vetting to reduce risk and cost overruns
Pilot programs with full implementation support
50%+ improvement in key customer service metrics
Scalable solutions built for high-volume environments
Reduced manual work and increased operational efficiency
Expert guidance to future-proof your digital transformation
Advanced Analytics & Dashboards
Custom-built dashboards with real-time and historical views
Performance, sentiment, and KPI tracking in one place
Predictive analytics for forecasting and resource planning
Spot operational issues before they escalate
Align teams around shared metrics and goals
Improve outcomes through data-driven decision-making
Analytics coaching to upskill managers and team leads
A smarter roadmap to operational excellence
Training & Certification Programs
Onboarding and role-specific training for customer service teams
Supervisor and manager development programs
Certification paths aligned to operational KPIs
AI and technology onboarding to support digital adoption
Customer service excellence workshops
Flexible, contract-based support to reduce HR overhead
Scalable training solutions for growing teams
Measurable impact on performance and operational costs
Proven Track Record
75+ years of combined experience, our team delivers real results—including 50%+ improvements in NPS, performance, and cost efficiency.
Predict customer demand and staffing needs with data-backed precision
Uncover key trends in customer feedback to drive smarter decisions
Continuously improve operations with measurable, real-time insights
Flexible contracts, lean execution—big results, zero bloat
KPIs, Customer Service, AI, Leadership, Staffing Technology & Corporate Strategy
Struggling with staffing gaps, rising costs, or unclear performance metrics? Our consulting model combines fractional leadership, bilingual staffing through school partnerships, and advanced AI integration to transform your call center operations. We align technology with your corporate strategy, drive performance through clear KPIs, and elevate customer service across every touchpoint. From strategic planning to on-demand execution, we deliver measurable results—faster, smarter, and without the burden of long-term overhead.
Fractional Leadership
Bilingual Staffing
AI & Technology
KPI Dashboards
Call Center Ops
